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Industry: BFSI
MAKING INSURANCE CLICK FOR GEN Z
5/5
Learner
Satisfaction
95%
Completion Rate
91%
Readiness for
Product Training
THE CHALLENGE
KEY CONSIDERATIONS
Little to no familiarity with insurance concepts.
Industry jargon made foundational learning difficult to grasp.
Limited relevance for
Gen Z learners entering the workforce.
Need for stronger learning readiness before role-specific training.
- Assistant Manager, L&D
THE SOLUTION
LEARNING EXPERIENCE DESIGN PRINCIPLES
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STORY-BASED LEARNING
A young professional navigates everyday situations, with the narrative providing context, connection, and meaningful application.
LEARNER-CENTERED DESIGN
Conversational language, familiar references, relatable visuals, and simple explanations making the learning easier to relate to.
CONCEPTUAL METAPHORS
Balloons represent common misconceptions, with each balloon popping as the corresponding misconception is addressed.
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SEQUENTIAL LEARNING
Concepts were presented one at a time, with each misconception addressed before introducing the next.
